Today, the post-digital era customers have a louder voice than ever before and digital reviews play an important role in enhancing global communications among customers and influencing customer buying patterns. We can notice every business is try getting in the habit of asking for customer reviews. These reviews help companies to understand their customer needs better and improve the customer satisfaction by promoting quality products. Reviews and Feedback is worthless if we don't analyze and figure out what the true needs and problems of the customers are and/or don't actually act on it and use it actively and continuously to develop and drive the business forward. It is difficult to go through tons of reviews manually to act upon customer reviews/problems.
Manually gathering information about user-generated data is time-consuming. By using this insightful information, we have developed an end-to-end “Recommendation System” based on “Sentiment Analysis of Product Reviews” using Machine Learning and Natural Language Processing.
This system can be used across different industries like E-commerce, Retail, Health care and social media platforms. This helps companies to gain a positive niche in customers’ expectations with more established competition in the market.
Listed below are some of the benefits of how Sentiment based automated solutions help companies.